Help and FAQ

Exchanges and Returns

Any unopened, unused and new items can be returned for a full refund within 30 days of purchase.  Returns and exchanges are accepted at any of our store locations.  Returns will be refunded back to the original method of payment.  Items returned without a receipt can be exchanged or returned for store credit.

Customer Support

Please contact us at:  info@tamatea.com if you have any questions or problems.

Shipping

All orders ship Monday - Friday, excluding federal holidays within the United States. Processing time usually takes 1 business day and orders will arrive within 4 business days from when the order is processed.  

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located in the e-mail.

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